Similar problem here, a 12-year NetFlix customer. Back on June 3, 2013 I attempted to upgrade my DVD plan from 1 DVD out to 2 DVD's out. It would not accept my payment method. CSR told me there was a problem with the billings to PayPal only when upgrading. Said it would be fixed in a couple of weeks. Time passes and I forgot about it. Today, July 18th, I tried to upgrade again and STILL got the exact same problem! 7-weeks to fix a problem like this is unreasonable. I called again, and the CSR told me the same thing as before. What total BS this is. If NF wanted to fix this, they certainly could have done so in 7-weeks time and I told them so. Basically, I was told that the only way I could upgrade my account is to change to a Credit Card payment method. I told them I do not have any credit cards, but they had no solution. Sounds like NetFlix doesn't care much about their customers, regardless of how long they have been a customer or even when their customer wants to upgrade their account. Personally, I have never encountered a company so blatently apothetic in my life. I am currently exploring other DVD Rental options, like BlockBuster (who also accepts PayPal) and others.
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