@PayPal_Martin That is an absolutely unacceptable response to a very valid issue that many people seem to be having with PayPal. It's intrusive, wasteful, and ridiculous that there is no opt in or out of physical mail in the user settings. I have many accounts with PayPal as I'm sure plenty of customers also do. To get piles of mail every year for a loan no one has requested is egregious at best and irresponsible of PayPal as a company at worst. No one wants their identity stolen and y'all are printing out magazines worth of mail every year with user information detailed that can aid in the process. You can see the frustration steaming off your response with the clear misspelling of "receipt" then outlining you have no clear understanding whether halting all paper delivering is even an option for the users you're trying to "help". If you don't have a clear cut protocol in place on how to fix this, handle that internally before jumping in with spiteful comments to genuine concerns. I would be ashamed if I ever responded to a customer that way.
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