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Hi, just a quick bit of advice please!   I had issues earlier this year with a transaction that was made with a Chinese company. The parcel got lost and was tracked in the USA. I opened a disput and then a claim, went through the patient wait then after a couple of weeks decided to call Paypal about it. They said I still had to wait as it could be redirected to the UK. Eventually I called them again and they tracked it again, no movement from LA, and refunded me.   I now have a similar issue. I ordered Lithium Batteries from a Chinese company (efest) on 14/09 . As bad luck would have it, I ordered right as Hong Kong, China and Singapore all clamped down on batteries. Every single parcel was scanned and everything leaving these places had huge delays.   I opened a dispute and a claim. On 11/10 efest provided a tracking number which predictably shows that the parcel was accepted on 24/09 in China. And since then, it has stayed there. I am using the tracking engine Paypal provided to me last time.   I will not get my batteries. Efest [Link removed by moderator to comply with forum guidelines] are no longer trading to individuals as their website shows; batteries are banned.   But I am left with a hanging open case and no batteries. It is 45 days since I ordered, and 35 days since the parcel was accepted. I am in two minds whether to call and try and get Paypal to make a decision. It's a clear cut case to me so I don't see why paypal are taking so very long.   Any advice very gratefully received; I need the budget to now buy my batteries from a UK ebay seller.   Thanks 🙂 ... View more

Hi all, wondered oif someone could give me an answer to this?   Ordered goods from China on 28/03, dispatched via airmail with tracking number on 31/03 BUT were sent to the US instead of UK. I can track them as far as Jamaica on 07/04 then... nothing.   Paypal were going to refund me when I called them last week then the CS rep said he was going to wait as it may be taking an 'unorthadox route to the UK' so he would hang on and keep checking for me. One week on and there's no change to tracking and no sign of my goods.   It's crossed my mind that the parcel was never addressed correctly... or never sent and I was given someone elses tracking details, I just don't know. I'd just like my money back now but I have no idea how long it will be before Paypal actually decide that the parcel is not going to get to me.   Myself, I'm sure that it would be here by now if it was in Jamaica over two weeks ago and was addressed correctly. Unless they've stuck it on a round the world cruise now, in which case it could be a few months 😄 ... View more