Has anyone else noticed that it has gotten more difficult to reach paypal by phone. You have to work the online system to get a number and I find it is easier to just google it and get it from the kindness of strangers who have posted it. I use to praise paypal because they were so much more accessible by phone than ebay but they have gone to the dark side. Once you find the number which isn't easy ( in my case as a "preferred" customer it was eventually given to me) and you call it, you get a repeated message saying that the call can't go thru and call back later. Don't misunderstand. Once I finally a get a human being on the other end of the line, they are knowledgeable and courteous. This is a management issue. Trying to reduce a payroll by forcing customers to only use an automated system when their are clearly issues that an automated system can not resolve, is short sighted. As a strategist I would warn that their are young entrepreneurs out there that are happy to move in on your market that understand that cutting customer service is no way to improve a bottom line . Ask Errols, the first place to rent VHS videos and who no longer exist.
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