PayPal Community

This happened to me last year right before Christmas when I made a purchase online at a store and the computer bugged out. I needed the money, the seller (I believe it was Sears) responded to my requests and told Paypla it was money not used. I still had to wait nearly a month for the funds and someone missed out on gifts. I was horribly PO'ed. I spent the last week before the holiday on the phone with Paypal getting excuse after excuse why they had to hold the money. I am getting shaky just mentioning it again. I paid for someone to argue with me for a month. Wouldn't it have been easier for them to return the funds and use the "customer support" , note the quotes, to help someone.   Anyway, the other day  I was charged $100 by Facebook for something I never ordered. About 6 hours after this payment was deducted, half from Paypal and half from my bank I had an email out to Paypal about it. I did not know what it was for but I made sure every one knew it was not a purchase I made. I did the same with Facebook and they got back to me letting me know that the funds were put back. A couple minutes after the email from Facebook I got one from Paypal congratulating me because they agreed with my side of the dispute. Now maybe it is just me but it seems like they did nothing more than see the funds returned then took bows for setteling a dispute. I went to use my PP account today and the funds are on temporary hold. The half that came from my bank account was put back yet PP has the need to hold my money. I feel like they invested the money immediately and now I have to wait for my return. PP needs to do something about this proceedure.   I am really mad because I know that temp hold means the whole 21 days and last year it was even longer because of the holidays .... I am in on any Class Action Suit ... View more

In the email you could have said. Log into your account and you will find a link there.   Just a thought.   @PayPal_Andy wrote: Hey all (as I'm sure there will be far more than just two of you on this post eventually :)).   So....funny story.  This actually is a legitimate PayPal email.  As many people are aware, older browsers are more susceptible to security issues that may compromise your PayPal access, and this is being sent out to customers with older browsers to remind them to update.    And before it begins (although this won't stop it), I know that we say that we'll never include links in our emails.  I even said the exact same thing when I found out about this.  But really, what could we have directed you too?  "Surf the internet and find out how to update your browser!".  That actually sounds worse.    I suppose we could've had a colored bar in your account telling you to "click here to find out how to update your browser"...honestly I'm not sure that would be any better.  I think it would at least cause the same amount of confusion.  And would probably have taken 10 times longer to implement.   Please keep in mind that this is being provided with the best of intentions and your security in mind, so I sincerely apologize for the confusion this is (and will) cause.   Finally, if you don't want to click on the link to find out how to update your browser...well...."Surf the internet and find out how to update your browser!" 😄   Andy ... View more