Quote: Hello XXXXXXXX, We're writing to let you know about a change to your PayPal account. Starting 7/1/2011, money from payments you receive will be placed in a pending balance for up to 21 days. By doing this, we're making sure that there's enough money in your account to cover potential refunds or claims. Even though you can't access the money right away, please ship orders quickly and communicate with your customers. After 21 days, you can withdraw money from each payment as long as the customer hasn't filed a dispute, chargeback, claim, return, or reversal. The money may be available sooner if: We can confirm that the item was delivered. Your buyer leaves positive feedback. (Applies only to eBay items) This change isn't necessarily permanent. We'll review your account every 35 days and re-evaluate if we should continue to hold your payments. If we decide to stop holding payments, we'll email you to let you know. Why are my payments being held? We reviewed your account and determined that there's a relatively higher than average risk of future transaction issues (such as claims, or chargebacks, or payment reversals). We understand that it may be inconvenient to have your payments temporarily held but please know that we didn't make this decision lightly. Before deciding to hold payments, we consider many factors. These factors include account and transaction activity, the rate of customer disputes, the type of business a seller runs, average delivery timeframes, customer satisfaction, performance and history. Questions? Let us know We understand you’d like to have immediate access to the money you receive and we’re here to answer your questions about this change to your account. For more information and tips on what you can do to avoid having your future payments held, please see our Frequently Asked Questions. To speak to a Customer Service representative, log in to your PayPal account and click “Contact Us” at the bottom of any page. Thanks, PayPal ****** OK, what?! I have perfect Ebay feedback, have never had a chargeback, dispute, or anything (that I know of). I buy and sell items on Ebay maybe once a month, never had a problem. What is up with this? So I email support and get this reply: Hello XXXXXXX, We want to help you but we're not able to respond directly to emails sent to this address. One of the best ways to get answers to your questions is to go to the PayPal website and visit the Help Center by clicking "Help" at the top of the page. If you have a problem with limited access to your account, you'll need to: 1. Go to the PayPal website and log in to your PayPal account. 2. Click "Resolution Center" at the top of the page. 3. Follow the instructions in "Steps to Remove Limitations." ---------------- So I go there and there are no "steps to remove limitations". Very frustrating to be considered "high risk" without any specific cause or evidence.
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