Here's my dilemma. I recently sent some items - just an enevelope of rare photos - to a customer in England. The person in England claims it never arrived. I was able to provide tracking information showing the items were mailed, and processed through the USPS center, and shipped out of the country (no tracking information is available on first class international once it leaves the country). Paypal's own research shows the items were shipped. Even the buyer is not disputing that the items were shipped, just that she never received them and is holding me responsible for issuing a refund. So she opened a dispute A MONTH AGO and Paypal has been holding $150 of my money since then. A determination will be made "once the items arrive". Duh, the items were lost on transit, perhaps even in England since there is no dispute that they left this country. So my question is what if they never show up? If they're lost, they're lost - so Paypal will be sitting on this money - which does not belong to them - indefinitely? Is this even legal? I've already asked the Better Business Bureau to look into it. I do not know of any other money-transfer system that holds the seller responsible for the postal service losing an item. Also, I have adequately proven I sent the item, but the buyer cannot prove she never received it, it's just her word. So why does Paypal do something like this? Any they wonder why people are trying to find alternatives to Paypal!
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