As a business, how are you supposed to handle purchases from your online store that you know are fraud? Simply refund the payment and ignore the buyer? For example, when someone in Malaysia buys a physical widget from mystore.com, and they put "Singapore" as the ship-to country name instead of "Malaysia", this is a big red flag to online merchants. For Malaysian crooks, it's a common ruse to make it look like their shipping address is not in a high-fraud country, and due to geographical proximity, the Singapore post office simply hands the package across the border to the Malaysian post office. Malaysia delivers the package and a couple of weeks later PayPal contacts you with chargeback notice initiated from the poor guy who had his credit card stolen. I would think PayPal would want fraudulant purchases like this reported to them somehow, but perhaps not. I can't find anything online or in these forums with this same question, and I have attempted to contact PayPal via email through paypal.com with this same type of inquiry, but never receive any response. The PayPal fraud department never answers their phone either, and I don't have the time to wait on hold for hours. Any insight would be much appreciated - thanks!
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