Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Dec-04-2024
Country: United States
Type: Personal
LovinCA
LovinCA Contributor
Contributor
4
Posts
3
Kudos
0
Solutions
Liked
Active
New Look
Ice Breaker
The Return
View all
Latest Contributions by LovinCA
  • Topics LovinCA has Participated In
  • Latest Contributions by LovinCA

Why Another Payment Method Was Used Instead of Pre...

by LovinCA Contributor in Wallet
‎Dec-06-2024 08:01 AM
2 Kudos
‎Dec-06-2024 08:01 AM
2 Kudos
ANSWER !!  I was finally able to speak to a Supervisor after pushing the issue with Customer Service. He walked me through the process of why this is taking place. With nearly every business transaction, your preferred card used for that initial payment is kept in “Autopay” and utilized as your preferred method of payment with that business. To my surprise, there was a very long list of businesses/vendors. With each business, you need to open it where you will see your preferred payment method. This will override any preferred payment method that you have chosen for payments on your PayPal account. In order to change this, I had to sign into the following: 1.  In PayPal, Click on Settings  (the object that looks like a wheel at the top right.) 2.  You will see a blue and a white bar with different topics towards the top of the page. Find the white bar with different topics and choose “Payment “ (click on it) 3.  Scroll down to the bottom and choose Automatic Payments 4.  You will find an Autopay section with active and inactive accounts. You will need to choose each business/vendor individually in order to see the preferred payment method that you may have chosen for that business/vendor. In some cases, you may not have one and this is where you can make a choice on PayPal when you make a purchase. They are listed in alphabetical order and when you reach the bottom, choose “More activity” and it will bring up additional vendors.   I had no idea that this existed and there are also many other customers of PayPal with the same question.   This answered a question that I have had for quite some time. I was able to go in and make quite a few changes. I hope that this helps! ... View more
Labels:
  • Labels:
  • Banks & Cards

Re: Purchases deducted from other than preferred m...

by LovinCA Contributor in Transactions
‎Dec-06-2024 07:47 AM
‎Dec-06-2024 07:47 AM
Found the answer. It is posted.  ... View more

WHY PAYPAL MAY USE A DIFFERENT PAYMENT METHOD OTHE...

by LovinCA Contributor in Transactions
‎Dec-06-2024 07:46 AM
1 Kudo
‎Dec-06-2024 07:46 AM
1 Kudo
ANSWER !!  I was finally able to speak to a Supervisor after pushing the issue with Customer Service. He walked me through the process of why this is taking place. With nearly every business transaction, your preferred card used for that initial payment is kept in “Autopay” and utilized as your preferred method of payment with that business. To my surprise, there was a very long list of businesses/vendors. With each business, you need to open it where you will see your preferred payment method. This will override any preferred payment method that you have chosen for payments on your PayPal account. In order to change this, I had to sign into the following: 1.  In PayPal, Click on Settings  (the object that looks like a wheel at the top right.) 2.  You will see a blue and a white bar with different topics towards the top of the page. Find the white bar with different topics and choose “Payment “ (click on it) 3.  Scroll down to the bottom and choose Automatic Payments 4.  You will find an Autopay section with active and inactive accounts. You will need to choose each business/vendor individually in order to see the preferred payment method that you may have chosen for that business/vendor. In some cases, you may not have one and this is where you can make a choice on PayPal when you make a purchase. They are listed in alphabetical order and when you reach the bottom, choose “More activity” and it will bring up additional vendors.   I had no idea that this existed and there are also many other customers of PayPal with the same question.   This answered a question that I have had for quite some time. I was able to go in and make quite a few changes. I hope that this helps! ... View more

Re: Purchases deducted from other than preferred m...

by LovinCA Contributor in Transactions
‎Dec-05-2024 10:11 AM
‎Dec-05-2024 10:11 AM
Not helpful.  People do not want money coming out of their bank accounts.  In my case, I have more than one bank that I have accounts with.  Paypal took the money from the wrong bank.  My preferred card is a debit card to the correct bank.  This has happened more than once and for substantial amounts of money.  There is problem. ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!