@grizzly5011123 The chargeback process is external to the PayPal system. The buyer's credit card issuer grants its members specific consumer protection which PayPal has no authority to replace or reduce. If a PayPal user initiates a chargeback with their credit card company Paypal have no way of stopping the claim. If the card issuer grants the case in the buyer's favour Paypal review the transaction on your PayPal account to see if it is eligible for Seller Protection. Check the link for information on the Seller Protection Policy - https://www.paypal.com/smarthelp/article/what-is-the-paypal-seller-protection-policy-and-what-items-....
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