Hi everyone, I just faced a frustrating situation with my first transaction. After I uploaded the tracking code, the customer immediately opened a dispute claiming the item was 'not as described' and stated they couldn't contact us via email. However, we never received any messages from the customer. The email we use is the same one linked to our PayPal account, and we’ve been receiving all other notifications without issue. We even reached out to the customer to clarify the problem, but they haven’t responded. Meanwhile, the item is still in transit, and I clearly updated PayPal with the tracking information to show that. Despite this, PayPal ruled against us and charged a dispute fee. What should we do next? Has anyone else dealt with a similar issue? How can we avoid this in the future? We’ve now lost money three times: on advertising, on the product itself, and on the dispute fee. It’s so unfair!
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