Just a few questions?? How did you pay. If you used paypal did you use a bank account or a credit card. If you used a credit card get in touch with the credit card company and they are usually very good about crediting your account for the full amount. If you used a bank account write your merchant an aggressive email and inform them that you are filing a complaint with paypal and also with the state attorney general office for your state, this usually gets there attention. Do this immediately and hopefully you'll get results. Good Luck!!!!
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