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since ‎Jul-11-2024
Country: France
Type: Personal
Dtortue59
Dtortue59
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Account Permanently restricted without proper expl...

by Celbar1 Contributor in Restrictions et vérifications
‎Dec-07-2024 03:02 PM
‎Dec-07-2024 03:02 PM
Bonjour, Mon compte PayPal a été restreind définitivement sans explication digne de ce nom. j'ai envoyé l'email suivant : "J'utilise PayPal très régulièrement depuis des années, et le lendemain ou je vous ai transférer une copie de mon passeport et un justificatif de Domicile pour bénéficier du 4 fois sans frais, mon compte à été "permanently restricted" sans aucune explications digne de ce nom. En cherchant sur internet, il semblerai que ce soit quelque chose de l'ordre: "PayPal may limit your account for several reasons, including regulatory requirements, policy violations, unauthorized use, higher risk activity, ..." C'est flou... J'aimerai savoir pout quel événement/motif exactement mon compte à été suspendu, si j'ai fait quelque chose de mal ? Et surtout, comment lever la restriction ?" Mon email demandais explicitement une réponse détaillée et j'ai eu pour réponse : " Suite à une récente vérification de votre compte PayPal, nous avons décidé de le restreindre définitivement pour des raisons de sécurité. Cette décision a été prise conformément à nos Conditions d'utilisation du Service PayPal...." Réponse vague qui ne correspond nullement à la question. Comment voulez-vous que l'on trouve dans les pages de règlement ce qui a vraisemblablement declanché votre décision, de mon point de vue complètement arbitraire, lorsque l'on fait une utilisation normal de vos services ? Je souhaite dorénavant connaître la totalité des événements et données personnelles liées à mon compte, en plus de la raison Exacte de ce bannissement, auquel cas je me verrai dans l'obligation de vous reporter au CNIL. ... View more

Re: How to recover my paypal balance? (blocked acc...

by kernowlass Esteemed Advisor in Transactions
‎Jul-11-2024 01:41 PM
‎Jul-11-2024 01:41 PM
@Dtortue59    If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes. If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside. However you would only be able to withdraw any funds if you have received the paypal email saying you are now eligible to do so. Sometimes they confiscate funds under this policy. https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions Paypal also may request further documentation from you before you can withdraw those funds. https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378 ... View more
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