Wow this same thing is happening to me now. I guess I just lost my money. I ordered from Ali Express and it's saying delivered but I dint receive anything. To open a dispute it says send pictures or video. Of what the missing package or my mail box? It won't. event open the dispute with our pictures. I talked to someone in the customer service that said just send a picture of the front of my house. So I did that and opened a dispute then the seller said it was delivered but the resolution sent me a note saying it was lost in customs. Then the seller and the resolution center later told me to call the shipping company. I don't even know who that is. I just have a tracking number to a Chinese shipping company. The Ali Express sent me a resolved notice saying no refund. I never received anything. I tried to open another dispute. Ive contacted the seller like 10 times. It's such a frustrating waste of time. I came to PayPal today to open a refund request. After reading your experience I think they probably make so much many with Ali Express they mark everything as no refund, because how can they not refund when people didn't receive product? I think it's harder for Ali Express to ship to America right now. Never order from them again and tell other people to beware. They are just stealing money at this point.
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