PayPal Community

I suggest contacting your bank that you have connected to PayPal. They are open and willing to look at your evidence and act as an advocate.  PayPal does not care about your situation.  They just want the fees associated with the transaction.   ... View more

Appeals do not work.  Regardless of the huge amount of evidence of Fraud PayPal sticks with the scammers.  ... View more

I was scammed by a bogus company in China. I contacted PayPal regarding the transaction, where they claimed to have delivered the package. I had never received the package. PayPal sided with these thieves who provided bogus tracking information. PayPal supplied my tracking information and the name of a courier service that supposedly delivered my package. The issues were 1) the owner of the courier service had been dead for several years, 2) the courier service no longer exists, and 3) USPS stated that a shipping statement had been made, but no delivery using that tracking number. I provided PayPal with all this evidence, plus countless posts from other customers saying they were cheats. Still, the horrendous customer service at PayPal sided with these charlatans. It does not surprise me that PayPal only resolves 9% of its issues. They just don't seem to give a hoot about the customer. ... View more

I was scammed by a bogus company in China. I contacted PayPal regarding the transaction, where they claimed to have delivered the package. I had never received the package. PayPal sided with these thieves who provided bogus tracking information. PayPal supplied my tracking information and the name of a courier service that supposedly delivered my package. The issues were 1) the owner of the courier service had been dead for several years, 2) the courier service no longer exists, and 3) USPS stated that a shipping statement had been made, but no delivery using that tracking number. I provided PayPal with all this evidence, plus countless posts from other customers saying they were cheats. Still, the horrendous customer service at PayPal sided with these charlatans. It does not surprise me that PayPal only resolves 9% of its issues. They just don't seem to give a hoot about the customer. ... View more