Same here !I got logged off while speaking to a support assistant then when I tried logging back in I got prompted with a security pop-up saying that I need to verify with my personal ID and selfie...all done still can't get in ,furthermore i recieved an email from them stating that my identity was verified and still whenever I try to log in I get the same error as you do !This is frustrating and for me seems suspicious, I do mention that I live in Germany so it might be different....but still it's the same thing!
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