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since ‎May-13-2024
partner9229
partner9229
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Re: Looking for a way to change the trial period o...

by partner9229 in REST APIs
‎May-13-2024 05:30 PM
‎May-13-2024 05:30 PM
When does the billing cycle renew when re-activating a suspended subscription?    For example, a customer may set up a 1-year subscription (let's say January 1st with annual renewals) and we want to give them an extra month of their subscription before they are billed again.  If I suspend it on, say, November 1st then they won't get billed on their renewal date.  If I activate the subscription on February 1st do they get billed right away, and every year thereafter on Feb 1st?  Or does the billing to back to January 1st?  (and if the latter, does that mean it's only possible to use suspend/activate to give an entire billing period for free?)   ... View more
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