Megan- Excellent Feedback! Provided a complete picture of the issue. I just got my own issue resolved today. Here are some further tips to resolve if it happens to you [those who are reading this and are in the same situation]! 🤔 Actually, as this seems to come up alot- it would be great if the AI chat bot has these steps in it's arsenal to provide when this question is asked- instead of having to "hunt down" a solution. Can you tell I am in QA management [for another industry] 😊 1- Contact PayPal Customer Service. 2- Ask them to remove [delete] all shipment addresses tied up to ALL merchants and/or gift services [OR, if you know it only happens when you use 1 merchant only, have that address removed only]. Note: As provided above- this information [buyer's shipment address] is NOT seen on the buyer's dashboard profile [it is a "behind the scenes" field that shows up from PayPal to merchant only]. 3- Note: PayPal Customer Service will give you 2 options. 1- To cancel the order you just made, and have the amount refund back to your account [takes about 6-7 business days]; OR 2- You can keep the order as is, and contact the MERCHANT to change the shipment address [and keep the PayPal order as is]. 4- If you take action the above #3 - #1 action above: For any "behind the scenes" addresses to merchant removed - the next time you order, you will have to MANUALLY enter the shipment address. [note: I forgot to ask if this is for every purchase moving forward, or if for the first time only using a merchant card]. I never assume. So if someone finds out - please let's help each other with a reply for the next person learning about this. Again, I am hoping the AI bot will take up this cause, to make it easier on all consumers in the future. The alternate [which I was finding myself in was to not use PayPal for purchases anymore - which would be such a shame 👎- since there was an easy [but not known] fix to the issue! 👍
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