They sent me a denial ON THE SAME DAY as I responded to their request for more proof of payment (as if that isn’t obvious since it was paid via PP). They just sent the request yesterday. I assumed they were wanting to see the actual cc transaction so I sent that and they denied anyway. WTH! A) if I misunderstood they could have clarified what they wanted. I offered to also provide email trails with the vendor if they needed them. B) they didn’t give me 24 hours to respond and C) THERE IS NO APPEAL BUTTON. Am I surprised? NO. Paypal has always had the worst, most unresponsive customer service in the world (unless apparently they are denying a claim). I look forward to them getting more competition. I have been a loyal customer for decades but would gladly dump them for a better company. They are fine until you actually need help. Thiel’s legacy lives on.
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