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since ‎May-22-2011
KellyCdB
KellyCdB Contributor
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Latest Contributions by KellyCdB
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Re: Problem Making a Payment to HostGator

by KellyCdB Contributor in About Payments
‎Oct-29-2016 03:15 PM
1 Kudo
‎Oct-29-2016 03:15 PM
1 Kudo
It's a bit confusing the way it's written - but the money will come out of your PayPal balance. They're just verifying and letting you know that if there's not enough money in your balance to cover the payment, they'll be taking it out of your bank account.  ... View more

Re: Problem Making a Payment to HostGator

by KellyCdB Contributor in About Payments
‎Oct-27-2016 08:48 PM
1 Kudo
‎Oct-27-2016 08:48 PM
1 Kudo
Going to HostGator for more assistance is useless, because they say it's a PayPal problem and that PayPal knows about it. They have ZERO assistance to give.  The last couple of payments went through without a problem. Today, I had the issue again, although it was a bit different.  I clicked on the PayPal tab (in my HostGator payment portal) and it only gave me the billing agreement option. I clicked on that same tab AGAIN, and it gave me a "pay now" button, but it was disabled, and I could not click on it. I've got a credit card now, so figured I'd try paying that way - and even on the CC, even after I entered all my information, the "Pay Now" button was disabled.  I reloaded the page, went back to the CC option, and entered my info, and then I saw the "terms and services" check box. It WAS NOT there the first time - to make sure, I reloaded everything and repeated my original actions. All ;Pay Now' buttons were disable, and there was no "T&S"  check box.  Finally, I reloaded the page - went to the "enter a credit card" tab and checked the "T&S" box in that tab. THEN I switched over to the PayPal tab... lo and behold, the button worked, and I was able to make a payment with PP.  I don't know whose problem it is - HG or PP, but the two need to work together and get this thing fixed 😕    ... View more

Re: Problem Making a Payment to HostGator

by KellyCdB Contributor in About Payments
‎Aug-31-2016 02:31 PM
1 Kudo
‎Aug-31-2016 02:31 PM
1 Kudo
That's exactly what I'm trying to do, and it hasn't been working.    In the last image on that post, you can see the payment method offers 3 choices, on tabs - Use CC on file, Use new CC, or Use PayPal.  I do not have a credit card, so I need to use PayPal. When I click on the tab for paypal, it doesn't give me an option to make a one time payment, it only gives me a link to start an agreement.  But now there's a plot twist - When I went into it last night to show my husband, see if he had any ideas, he said "Go ahead and click it like your going to make a billing agreement so I can see what happens" - and when I did, it made the one time payment. So for now, the problem seems solved.  I'll see what happens with the next payment!  ... View more

Problem Making a Payment to HostGator

by KellyCdB Contributor in About Payments
‎Aug-30-2016 10:01 PM
1 Kudo
‎Aug-30-2016 10:01 PM
1 Kudo
I have a blog hosted with HostGator, for which I make a monthly payment. I make the payment manually each month, I do not have a billing agreement.  Each month when I pay, HG sends me an email saying the payment is due. I go to their billing portal, sign in, and then have to choose my payment option - there are three option, each on a separate tab.  I click on the tab for "Pay with PayPal".  The window this tab opens has two check boxes - one for making a one time payment, or one for starting a billing agreement.  However, recently, when I click the tab, I see that window and then about 1 second later, it switches to a different window that ONLY has the billing agreement option.  HostGator support is telling me this is a PayPal issue, but I have a hard time believing that since it's happening on their site before I sign into PayPal. Does anyone have any advice? Experience with this problem before? Is it in fact a PayPal issue and I'm just crazy for thinking it's not?  ... View more
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