@LuNa_Na https://www.paypal.com/us/cshelp/article/how-do-i-close-my-dispute-or-claim-HELP180 Make sure that you’re 100% satisfied with how the case was resolved before closing it. If the seller offered to refund your money, for example, make sure that the money is in your PayPal account before you close the case. Once a case is closed, it can’t be reopened or escalated to a claim. You never need to close a dispute for the seller to refund, they issue a refund and that automatically closes the dispute.
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