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since ‎Feb-05-2024
hoangnv
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Re: Account making automatic payments despite not ...

by AndrewJFisher Contributor in Transactions
‎Mar-21-2024 06:05 PM
‎Mar-21-2024 06:05 PM
Seems I got myself into trouble with this Paypal Guest Checkout thing. I think I used the guest checkout in the past, because the site wasn't accepting my payment through Paypal login, but even then I'm not sure that guest checkout actually worked, I remember putting in my card number and the form simply resetting. Someone else here said something about guest checkout rejecting you if it determined that you were already a Paypal member, but there was no message to tell me that. My recent troubles came from subscribing to D4Enterprise's Project EGG website (for buying downloads of computer games for Japanese computers and consoles from '80s and '90s). It's a bit risky as they don't have an English site, I was following the checkout process using Google Translate, but I'd successful subscribed and unsubscribed using Paypal back in 2021. I'm confused over what actually happened this time, as I thought I'd bought a subscription along with about seven games (you have to be subscribed to buy games). I may have gotten the Paypal guest checkout, but I'm sure it would have rejected my payment attempt like it has in the past. Anyhow what resulted seems to be, my sub was paid through guest checkout and the games through my Paypal login. My account has a record of the games payment, but not the sub and there is no automatic payment on record. I got emails for each payment and it seems to confirm that the sub was paid for by guest checkout, because there's a "Sign up to Paypal" button in the email. And yet my bank statement seems to confirm that the sub and the games were in the checkout together when I paid for them because the time stamps match.   Anyhow it's a bad position to end up in, I have an automatic payment set up through guest checkout, I can't cancel it myself, I have contact either D4Enterprise or Paypal and wait on them, D4 has a well hidden cancel subscription page, which after forcing me to fill in a survey, tells me I have to cancel through Paypal. D4 does have an easy to reach form for contacting them, but I'm not sure how well they read English. Paypal has been absolutely awful though, even when I finally was able to reach a "real person" they acted like a bot, twice my message was either misunderstood or not read thoroughly, I was told "Oh your sub to D4 was cancelled back in 2021" *facepalms*. I actually closed my Paypal and signed up again, but I realize now that won't stop the automatic payments. I decided to renew my debit card which is due to expire next year anyway and I don't see how this will fail to stop the autopayments should neither D4 or Paypal follow up my request. ... View more
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