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since ‎Jan-21-2024
Cheesey
Cheesey Member
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Re: 'We noticed a new device login' email from Pay...

by Cheesey Member in Managing Account
‎Jan-21-2024 03:51 AM
1 Kudo
‎Jan-21-2024 03:51 AM
1 Kudo
Again I am grateful for replies from you at paypal. Some of us are not that savvy with the ins and outs of internet security, fair play to all of you that are. Again I appeal to you for a much broader level of advice and assurance for the sake of those who trust paypal and at the moment seem to be having that trust shaken. To be advised to complain to my service provider is not advice I would have expected. I, like many people who have commented here, only log in from the same location and do not use mobile devices for such purposes because I am sure most of us are very wary and have limited ability to trust doing so from a mobile device.  To be expected to be able to monitor and understand these worrying mutli loctional log ins even with the explanations and comments you have offered do not take away that element of doubt. The very reason I have almost exclusively opted for the pay with Paypal option is because of the belief there need be no doubt. I have reason to be wary because I have been hacked couple of times. My bank have been outstanding in dealing with these issues that amounted to potential significant losses. They offered me plenty of good advice which I took on board. Please help those with limited technical knowledge who don't hesitate to click that pay with paypal button every time they purchase on line. We believe we are safe and we don't need to be virtual rocket scientists to keep that default trust option  alive. It is the hinge pin of your organisation, step up to it and keep us clicking that button! ... View more

Re: E-mail from PayPal every time I log in.

by Cheesey Member in Managing Account
‎Jan-21-2024 03:17 AM
1 Kudo
‎Jan-21-2024 03:17 AM
1 Kudo
Thank you for your comment. This matches the comments I had while on the phone to one of your advisers. This does not make sense to me at all. I only log in at home and never anywhere else. A more broader explanation of this is needed as a lot of people are losing confidence. I rate Paypal very highly and I usually avoid making online purchases unless I have that option. I am sure this is a simple matter but you do need to do something to assure users and to save them from this irritating issue. Thanks ... View more

Re: E-mail from PayPal every time I log in.

by Cheesey Member in Managing Account
‎Jan-21-2024 03:09 AM
1 Kudo
‎Jan-21-2024 03:09 AM
1 Kudo
Captains New Log stardate 2024. This new device log in thing seems to be happening to a lot of people, many of my friends included. It is to say the least seriously annoying. I have spoken to paypal on the phone twice regarding this and this is what they said after I told them I have been using the same device and that device only to log in for the last 14 years. I log in from the same location every time and never log in while on the move or from a mobile device.    The message refers to where my internet provider connects. Really? How the hell am I supposed to know that  and why send me a message asking if it is me??? I have not had a reply. If where my internet provider connects is causing security concerns surely paypal shouldn't you be addressing these concerns to Vodaphone and not me? (or whoever else other people use) To start with I have been changing my password every time I get this message because it is clearly not me. It is a tad annoying to say the least. It is starting to look like it just isn't safe to be engaging in internet purchasing any more. I have suspended all internet transactions until I get assurance from somebody the internet is not just a trawling ground for unsuspecting punters!  ... View more
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