Thank you Meghan. I did all of the steps mentioned. I first lodged a damaged item dispute, then escalated it to a significantly not as described case. Sending back an item to a disreputable seller is very difficult . In some cases they declare the item damaged (by the purchaser) and refuse to refund, they don’t have legitimate addresses or offer, as in my case $3 compensation for a $59US item which in Australian dollars is close to $100. In no way should a buyer be out of pocket for a damaged or shoddy product. The sellers need to be responsible. However, you stepped in when I was desperate for a fair resolution and my money was reimbursed. I am extremely grateful. Thank you again.
... View more
