January 2024....This same problem has returned for me...There are no details of any message written by the buyer in either the PayPal email or in my PayPal account summary list. It was fixed previously and has been working OK for me for many months .......until a week or two ago. I now have to use the "workaround" method again to create and download a report to find the relevant customer entered message details that already exist within PayPal ....in a cell in the downloaded spreadsheet CSV report. As the original message information is already logged inside the PayPal system ( and can be found in a cell in the downloaded requested spreadsheet report ) why can't PayPal just reprogram their system to reinstate it so that the customer message appears in the PayPal email AND also appears the the actual transaction details in the Account Holders' PayPal Summary of transactions. Finger crossed ....and here's hoping PayPal will fix it soon
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