Hi All,
I have problem with my paypal account- negative balance I need to sorted out. I was spending hours to resolve that via chat and phone calls without fix the problem. When I was tried to add the fund to my account i got few times pop up message :
More information about resolving your balance
If you have already added balance money to resolve your negative balance using your bank account , this can up to 10 business days.
if you have an open dispute , please wait until dispute is closed to check whether your balance shows an amount owing to us.
Other situation may apply , if you are having trouble please contact us.
I have open dispute made by the person who bought the service and is between him and his bank now.
i made full refund to this person on 5th Dec and this payment is still on hold pending.
I rang to Paypal on Tuesday and asked them , when the payment to this person is still on hold and they said that the payment was made to me as for friends and family which I didnt even know and the dispute has to be close and the buyer will get the full refund on his account then.
I was asking also how I can add the money to cancel my negative balance. they said I have to keep trying to add money which I did. Today when I pressed the button I got the info I need to transfer 90$ to Paypal by the bank trasfer. So I did. the details I got on the pop up message was:
Paypal(Europe) Albert-einstein-ring 2-6 Kleinmachnow, 14532 Germany, Bank of the Payee: Deutsche Bank, Iban from Paypal: [removed], BIC: DEUTDEDBPAL with info: the money will be in account within 1-2 days
I am in Ireland and I got message throught the chat that I have to cancel that payment and try different way as they didnt get any money.
What I suppouse to do?
The bank said it will take ages to get the money back as they cant cancel this payment because on the payee account already.
I am a bit confused as the customer Service said the pop up bank account is wrong so my question is why I got by the pop up new window message
with all the paypal bank details if they are wrong, where is my money then ? is this Paypal account not the same for all users?? where are my money to cover 90$ negative balance ?
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