@SadMasAde You can try and sort it with the merchant first and see if you can return for a refund. If not you can follow the dispute process first BUT you may lose as the items have to be 'significantly' other than as described for you to win and then you would have to return at your own expense. https://www.paypal.com/uk/cshelp/article/how-do-i-open-a-dispute-with-a-seller-HELP160
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