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since ‎May-22-2011
tmcasto
tmcasto Contributor
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Re: $10 Shipstation Fee Forced On US??!!!

by tmcasto Contributor in Transactions Archives
‎Aug-27-2022 09:33 PM
1 Kudo
‎Aug-27-2022 09:33 PM
1 Kudo
I received a $2.52 fee this month from them with no explanation. I know it's not as large as some of yours, but we shouldn't be getting random charges for no reason! This is crazy! I opened a claim, but after reading everyone's experience here, it looks like I won't be getting it back. The minute I saw the charge I deactivated my account from shipstation. It's a shame as I bought all my labels from PayPal before this.   Update: I just found out you can see through the shipstation site if you had any adjustments to past shipments from the currier. They gave these instructions: Post Billing Adjustments: Go to the drop-down menu next to your email address on the top right-hand corner. Select Settings then choose Account Settings from the options. Scroll down and select the option to view Adjustment. Apparently the carrier felt my package weighed more than I put and that was where the extra $2.52 came from. Maybe some of you can find your charges there. It's crazy that they wouldn't send me an e-mail letting me know. Instead I find an odd charge on my credit card and have to do hours of investigating. ... View more

Help - anyone else ever have this happen?

by tmcasto Contributor in About Protections (Archive)
‎Sep-17-2014 08:49 PM
‎Sep-17-2014 08:49 PM
I need some help. There was a dispute/claim with something I sold, but what I need help with is with what happened after.    Dispuit/Claim: The buyer first tried to say he didn't receive it, I uploaded the necessary documents, so he then switched it to "item not as described." I once again uploaded the necessary documents and Paypal sided with me. I received an e-mail from paypal saying they had decided in my favor and had returned the funds to my account. I checked and the funds were back in my account, so I transfered the money back into my bank account.   After: Fast forward 3 days and the funds have been taken out of my bank account again and put on hold. I checked my email and I received a letter from paypal stating that the buyers bank has reversed the transaction and so they are automatically giving him a refund and paypal is checking to see if my transaction is covered under "seller protection."    How in the world can they automatically take the money from my banking account after deciding I was in the right? This doesn't make any sense to me. I've contacted paypal and haven't heard back yet. Has anyone else had this problem, if so, what did you do? What can I do? This doesn't seem right! Any help would be appreciated! ... View more
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