PayPal Community

I am glad the information was of help. The problem seemed to resolve for me after that for a few sales and I had therefore thought the problem was resolved - but unfortunately on December 24th someone bought an item from me and no information was forwarded in the email and the custom field in the csv file was also empty.  As I've no idea which of my items my client purchased (and nor do they!) I'm having to refund them.... I hope "silent resolve" happens soon. ... View more

Depending on your volume of traffic an how you run your site this may or may not help. I am located in the UK so there is no custom info available in the details of my incoming payment transaction. However you can download an activity report by date choosing "classic view". This contains the custom fields. When my notification email comes in I can down load the activity report for that day or a custom date range (csv file - request submitted, created off line,  then downloadable - usually take a couple of minutes) open the csv and see the "lost" fields. This is time consuming and irritating but I have a low volume of sales - why I use buttons - and it is worth it for me. I am hoping PayPal will realise that this issue is an error - what's the point of customer option fields if no-one can see them? ... View more

Depending on your volume of traffic an how you run your site this may or may not help. I am located in the UK so there is no custom info available in the details of my incoming payment transaction. However you can download an activity report by date choosing "classic view". This contains the custom fields. When my notification email comes in I down load the activity report for that day or a custom date range (csv file - request submitted, created off line,  then downloadable - usually take a couple of minutes) open the csv and see the "lost" fields. This is time consuming and irritating but I have a low volume of sales - why I use buttons - and it is worth it for me. I am hoping PayPal will realise that this issue is an error - what's the point of customer option fields if no-one can see them? ... View more

Has anyone got anywhere with this? I have one priced button for about 500 different items which are individually defined by the custom message which now neither appears in the email nor in the transaction details - the only thing I get is the name of the button.  Also the email says "Item No" with no item number and addresses me as "Hi null" where it used to use my name which makes me think that surely this is a bug?? ... View more