I got the exact same problem on two of my terminals. I got eight of them and they are used twice the last year. I contacted Customer Service for help and they wanted me to take a bunch of pictures of the terminal. The ones with error code looks exactly like the other I got. Customer Support told me that they where broken due to a fall and someone most likely had lost them in the ground. The error code is also dated to two different dates where the terminals was not in use. As mentioned, there is NO outer damage on either of them. This case and the Norwegian Customer Support is embarrassing. How did it go with you @adudden ? Have anyone got any tips on how to solve this case?
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