Hi, I've sent an item and been paid via goods and services at the buyers insistence. Its arrived and is broken. I sent it insured, and am claiming against the courier, but want to refund the buyer while I wait to be fair to them, as it can take up to 28 days and I do t think that they should havectonwsitvthat long. My question is, do I refund the full amount they paid including the fees, and also, how do I refund? Do I just send the money back or is there some other way of refunding? I'm worried if I just transfer the money they may still claim against me?
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