PayPal Community

Does anyone have any idea how long do we have to wait until this problem is fixed? It is very clever to have an internal complaint forum “ community” inside the company website so no problems are reviewed to the world but I hope they also use this to actually fix more things than the automated emails do! Does Paypal really care how I am paying my rent next month?time to show up and take action and sort it out otherwise you look and behave with your clients like a tiny start up. ... View more

Having the same issue. I talked with PayPal Tech Support. We all need to fill out this form, so they make it a priority to fix the issue. This is the email they sent me. If you need technical assistance with integrating with PayPal’s Platform API’s on your website, or you'd like to report an issue with the PayPal website's functionality, here's how to submit a ticket to request assistance from PayPal's Merchant Technical Support: Go to www.paypal-support.com​ Click Contact us at the bottom of the page. Click the Log In with PayPal button, Create an Account, or use your Merchant Technical Support Portal Login. Fill out the information requested in all required fields. Provide a subject, description including the webpage URL, error messages with timestamps, steps on how to reproduce, and the percentage of transactions being impacted. If you have a manager account at manager.paypal.com make sure you enter your manager login information and the partner. (Note: If you're processing through PayPal, it is recommended that you select the PayPal Radio button and provide the primary email address of the account experiencing issues.) Environment - Production is the PayPal live site - if your website has been active for a while, or it relates to any issues on paypal.com. PayPal Sandbox/Pilot/Test - if you are in a testing environment. We recommend you upload any screenshots of the issue you're experiencing and the source code of the respective page, as this will help the technical department resolve it faster. Click Submit to complete your ticket. ... View more

Please make an official complaint so we can get this issue properly fixed for everyone!!!! It is the biggest BS I ever experience. ... View more

Receive this message maybe automated. Hi Eduardo [removed], Good day! Thanks for reaching out to PayPal's Global Technical Support team. Sorry to hear about the problem you're seeing with the PayPal’s complete purchase button, but I'll be happy to help on this issue. I can understand this issue is frustrating and I do apologize for any inconvenience. Note: This is an ongoing problem with the PayPal currently. Our product team are working on this issue to find the root cause. I will get back to you as soon as, I get a response from them. We will follow up with the internal team and update you with more information as it becomes available meanwhile, this ticket will remain in a "Waiting" status until you're contacted about the resolution. Thanks for keeping such kind patience. Sincerely, Shivam [removed] Merchant Technical Support. ... View more

I am also having the same problem and all my clients are not able to make a payment. Hope and expect they can fix this issue asap? ... View more

Any updates if the complete purchase bottom problem is resolved? Thanks a lot ... View more