I apreciate the apology and suggestions but I did both of what you suggested. I called again today and asked that the case be reopened. It seems to me that if I put in the dispute to please reach out as I cannot load the video on the site (it only will allow jpeg or still photos) and the video is litterally of the seller saying that the project is wrong and failing and they need to come back and do a better job....that PayPal would want that video. I have nowhere to send it as there is no communication from PayPal and no way to upload it.
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