@TANARYDER003 https://www.paypal.com/nz/cshelp/article/how-do-i-receive-money-through-paypal-HELP667 Have you confirmed your email address? Is the sender sending to the correct email address that is linked to your paypal account without any typos or spelling errors? Are they trying to send a friends/family or goods/services payment? Are they sending it in your currency or another?
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