1. I have a PayPal business debit card that is directly connected to my credit union checking account. Purchases using this debit card are supposed to draw directly from my checking account. No money is required to be in my PayPal account to use this debit card, according to PayPal's own policies. 2. I decided to transfer $100 out of my credit union checking account and put it into my PayPal account. This was not a debit card transaction. Transfers take 3-5 business days. 3. I made a purchase at Etsy using PayPal Checkout. The transaction completed, people got paid, everybody's happy. The PayPal business debit card was not used for this transaction. 4. I tried to buy the new Zelda videogame from Amazon using the PayPal business debit card. Total purchase was just under $75. The funds were supposed to be drawn from my credit union checking account, not from my PayPal balance (which was zero because the $100 deposit takes 3-5 business days). No money is required to even be in my PayPal account because the PayPal business debit card draws directly from my checking account. 5. PayPal rejected the Amazon purchase. I thought, ok, maybe I should buy the game digitally from Nintendo through their eShop in the Nintendo Switch console. PayPal rejected that purchase too. 6. When asked why my debit card purchases were being rejected, customer support told me on the phone it was because I have a transaction limit on my debit card. 6. No transactions went through on my PayPal business debit card, so how & why is there any limit on debit card purchase transactions? 9. I have never been notified by PayPal in emails or in my account interface online that my account is limited in any way. 10. My credit union is not stopping payment. Amazon & Nintendo are not rejecting my purchase... I have good relationships with both 11. Currently, there is only a single $100 deposit of MY MONEY given to PayPal for deposit into my PayPal account. 12. There are no other pending transactions. I have not exceeded any spending limits. None of my accounts anywhere are flagged as suspicious or anything. 13. Why is my PayPal business debit card being limited when the only pending transaction is a $100 deposit (not required for purchases)? 14. Does Paypal limit all accounts like this or am I being singled out for unknown reasons? Unrelated, but I am a disabled veteran whose disability is visual impairment. It means I can barely see any text on a white background --- like ALL of PayPal's pages, this forum, the app, the Support Chat that everyone directs me to, etc. I can barely even see what I'm writing, yet customer support insists on sending me to chat, where I have to explain all of the above, over & over to each new person they assign to my issue. I have tried for a full 24 hours to resolve the issue of transaction limits to my debit card (which never even got used at all, ironically)... I have now cancelled my order for the game at Amazon, because PayPal is treating me like I'm doing something wrong when I'm not.
... View more
