Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎May-08-2023
Stuart_64
Stuart_64 Contributor
Contributor
12
Posts
8
Kudos
0
Solutions
Esteemed
Sociable
Giving
Liked
Active
Helper
Friendly
The Return
Ice Breaker
View all
Latest Contributions by Stuart_64
  • Topics Stuart_64 has Participated In
  • Latest Contributions by Stuart_64

Re: how to refund money sent as a friend or family...

by Stuart_64 Contributor in Security and Fraud Archives
‎May-17-2023 12:42 AM
‎May-17-2023 12:42 AM
ScaryPantsGuy is bang on...... PayPal isn't interested in kicking out scammers... ... View more

Re: how to refund money sent as a friend or family...

by Stuart_64 Contributor in Security and Fraud Archives
‎May-16-2023 12:14 PM
1 Kudo
‎May-16-2023 12:14 PM
1 Kudo
Like I said, PayPal won’t help…… ... View more

Re: how to refund money sent as a friend or family...

by Stuart_64 Contributor in Security and Fraud Archives
‎May-16-2023 03:51 AM
3 Kudos
‎May-16-2023 03:51 AM
3 Kudos
I accept that I made a mistake, but firstly I didn't "gift" any money. I've used friends and family to pay friends and family, not as a "gift" This was payment for an item I didn't receive. Secondly, PayPal have all the information on the scammer, but they won't do anything to prevent, or discourage, PayPal users using the service to steal money..... ... View more

Re: how to refund money sent as a friend or family...

by Stuart_64 Contributor in Security and Fraud Archives
‎May-16-2023 01:53 AM
3 Kudos
‎May-16-2023 01:53 AM
3 Kudos
Hi LindaRM PayPal were less than helpful, they have all the details of the account that I paid, Name and Address of the scammer, e-mail address, linked bank accounts etc. but showed no interest in pursuing them, except sending them a polite e-mail asking them to give me my money back!   I stopped my direct debit with the bank account linked to my PayPal account to try and avoid the money leaving my account. Once PayPal have it they won't be interested. It's now been taken from the credit card I had linked as a back up, even though I removed that as well. Hopefully I'll be able to raised a dispute with my CC company, but I have to wait 30 days. The limitations of Friend and Family are buried so deep in the PayPal terms and conditions that it's very difficult to find it.       ... View more

Re: how to refund money sent as a friend or family...

by Stuart_64 Contributor in Security and Fraud Archives
‎May-08-2023 05:55 AM
‎May-08-2023 05:55 AM
Hi, I have exactly the same problem, scammer took me for over 300Eur and I wasn't aware of the friend and family limitations. Paypal won't even confirm that the person's account will be blocked ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!