I understand your frustration, really. PayPal restricted my account earlier this year and I still do not know why that occured, though I have my suspicions, so don't take it personal or anything. I had several hundred dollars in my account at the time and couldn't touch it, enough to where I was quite upset. Eventually it was unrestricted, and I breathed a sigh of relief. So I understand your frustration, I do. I hope that you didn't have a lot of cash in your account when this happened. From my experience here is what I would suggest you go about doing. Chill. Remain calm. I know, I don't like anyone playing with my money and I'm sure you don't either. Just remain calm and play ball, do whatever is asked if you by PayPal, don't get upset. Remember what has happened here and how easily and maybe unprovoked it was to have happened. Also, and this is important. Remember your PayPal account is not a bank, do it is not a good idea to have a great deal of money in such an account. You'd much rather lose $50 than say $500 or $5,000 right? It's very confusing, I know, and makes you angry. You probably feel as if you're being robbed. I've been there. Chill. Do what is asked if you and things should work out. Hopefully and probably the worst that will happen is your money might be tied up and unattainable for a short time, and it sounds like you may take a hit on that sale of digital. Me personally I would continuously attempt reaching out to the customer and their continued silence or unresponsiveness, I'll be honest, would probably result in my attempts to contact them to become, over time and repetition, less friendly. But that exchange.....you may be at a loss there, but don't give up yet. Anyway I hope I've helped in some way.
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