PayPal Community

It really does slow workflow down. Even the 'reference' field is limited to 16 characters now. Very unhelpful. I too have reached out to CS and have seen nothing change. ... View more

Looks like PayPal have something against photography - two photographers and me a photographic equipment repairer! 😂😂😂 I have been using multiple 'description' boxes but it looks really amateurish at best and terrible at worst There seems to be to be no logical reason for PayPal to have cut the character count. I didn't want to have to spend the time to integrate the API into a website to get 1000+ character descriptions, but might have to. I got nowhere with customer service - not even an acknowledgement of my chat with them ... ... View more

Thanks for your reply. Contacted CS and effectively wasted my time as they could not help at all Perhaps as a PayPal employee you might have access to other avenues of enquiry? ... View more

Your response is correct for users integrating invoicing to sites, but the problem is related to invoicing from within PayPal itself where users cannot change the limitation on characters. 400 characters is clearly not enough and logic defies why it has been set to that by PayPal themselves with no notice The company encourages users to use the native invoicing, but then makes it virtually useless. ... View more

And the same for me - 400 characters is not enough. I can no longer invoice with adequate descriptions of service carried out in one panel. I have to continue in a second 'description' panel.   Not at all tidy and looks very unprofessional.   1000 character limit needs reinstating ASAP ... View more