PayPal Community

PayPal will do this to you no mater what - especially if you start to make a decent number of sales.   We've had it happen to us due to "explosive growth". They demand more and more information, tracking numbers (which you have to input manually due to how dreadful the PayPal website is) etc.   We ended up in a situation where they had a 30% rolling hold as we'd grown so quickly as their algorithms didn't like it. I don't know of many businesses that operate at 30% margins. PayPal effectively create the situations they claim they are trying to avoid with their policies.   We no longer use PayPal, as they are withholding over £33,000 for physical products that we have delivered to clients and have decided to do this for 180 days - this is despite proof of delivery on all items sent (and the goods are standard home items). It's criminal what they do to small businesses. ... View more

They have done the same to our business. Holding on to £33,000 for up to 180 days (these are for normal goods, which have been dispatched / delivered).   Interestingly, we immediately removed PayPal as a payment option from our website and it's made absolutely no difference to conversion rate, in fact it's been better.   PayPal are an absolute nightmare to deal with on every single level. I hope people take notice of this before you get caught by their algorithms - the system can't cope with any business that experiences any sort of growth and you get thrown into a "reserves" situation. ... View more

PayPal are a joke (and not a funny one).   Their algorithms can't cope when business increases - even when you have warned them that it would happen. They system doesn't link to SquareSpace or Shipstation so you have to enter tracking details again. They then ask for proof of delivery, which is provided WITH ACTUAL PHOTOS OF ITEMS DELIVERED and then ask again for tracking information Trying to update information to remove limitations is impossible as you get booted out every 3 minutes and lose the information provided.   PayPal are currently withholding over £30,000 of funds for goods that have been delivered over the past 3 weeks and making ever more spurious demands for "further information".   Next stop will be lawyers. It's an absolute scandal. ... View more

PayPal are a joke (and not a funny one).   Their algorithms can't cope when business increases - even when you have warned them that it would happen. They system doesn't link to SquareSpace or Shipstation so you have to enter tracking details again. They then ask for proof of delivery, which is provided WITH ACTUAL PHOTOS OF ITEMS DELIVERED and then ask again for tracking information Trying to update information to remove limitations is impossible as you get booted out every 3 minutes and lose the information provided.   PayPal are currently withholding over £30,000 of funds for goods that have been delivered over the past 3 weeks and making ever more spurious demands for "further information".   Next stop will be lawyers. It's an absolute scandal. ... View more