Hi! The problem is that PP decided to check my identity and asked me to confirm everything: my e-mail, my bank card and my phone. I did confirmed both e-mail and a bank card but PP insisted to send a security code text message to me. Ok, I didn't have a choice, but the problem is that it failed to send an SMS to my phone # (despite it succeeded with the same # in 2022). Failing that it just said "Sorry, we cannot confirmed you identity" on the login page and I cannot even log in to resolution center. So far it's the worst service I saw in my life.
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