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since ‎Mar-17-2023
Country: United Kingdom
Type: Personal
AHHIYAWA
AHHIYAWA Contributor
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cancel?

by AHHIYAWA Contributor in Transactions Archives
‎Mar-17-2023 01:48 PM
‎Mar-17-2023 01:48 PM
"As part of your subscription, you still have some payments to make between now and 14/05/2023, which ends the period you signed up to. The next payment will be taken on 14/04/2023."  that is what they write on their terms, now I checked. However no one asked me if i want to renew, they charged me although i cancelled.  " 6.3 Right to cancel straight after Purchase Subscriptions start upon Purchase confirmation. Pursuant to applicable law, you have 14 days starting from the day following a Purchase to exercise your right to cancel it (without giving any reason), by filling out the cancellation form available here or by writing to the email address listed in the ‘Requests and Claims’ section below. The refund will be made within 14 days from the date we were informed of your decision to cancel and will be processed on the same Payment Method you used for the original Purchase. If you connect to your account and use the Services before the end of the cancellation period, this first log in following the Purchase of a Subscription constitutes an express request by you to have immediate access to the Services, for which you will be charged. You can find additional information on the Help page about the scope and application of your right to cancel." I discovered this one , noone from customer service told me these. Anyway, I understand I will be considered as "owing money" even though i cancelled   ... View more

Re: cancel?

by AHHIYAWA Contributor in Transactions Archives
‎Mar-17-2023 12:47 PM
‎Mar-17-2023 12:47 PM
And then? Will they keep charging me from this app? Maybe they say I owe them money? (If permitted I will name it) ... View more

cancel?

by AHHIYAWA Contributor in Transactions Archives
‎Mar-17-2023 11:28 AM
‎Mar-17-2023 11:28 AM
Hello there. I bought a pass for 3 months in a dating APP. i CANCELED MY ACCOUNT ON THE 3RD MONTH. However, I noticed they kept charging me and i contacted customer service asking for refund. They replied they can NOT REFUND ME because I did not cancel 48 hours before the renewal day (which I did not remember when it was). They should have asked me if i wish to renew, or to warn me somehow. Also, today I checked on my account, they are going to charge me also for next month! Help! I want to stop this. Any help??? ... View more
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