Thank you for the information. I was able to chat with someone in the messaging centre. They responded sooner than the few hours they initially indicated. Unfortunately the link provided took me to a page not found so I could not upload my identification. The rep did provide the correct # to customer service in the message since the one listed online was out of service. Unfortunately the automated system was in Swedish, even though online it said it would be English. Miraculously I pressed the correct #s and reached an agent who could help me. The rep did say that there is no such thing as a national ID # in Sweden and she has told management repeatedly to change that field to read personnummer or person # which is what everyone in Sweden uses for identification purposes. So, I was able to finally transfer the funds with her help.
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