I was hoping to e-mail PayPal / Synchrony directly, but wound up here. I got a letter telling me my e-mail was invalid (which isn't true). So I called th[Removed. Phone #s not permitted]and holy [bleep]! First the bot wants to verify who I am - cool. Then asks about my account transactions - I say "skip it". Then the PoS goes ahead and reads ALL the data that I didn't want. Then it goes on to current transactions. Finally, it asks what I REALLY want and I say "customer service". Then, ah-ah-ah- np can do. I need more info. Thankfully, my e-mail statement got me to a REAL CSR after 7min. What a PoS front-end.
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