PayPal Community

Regarding disappearing payments, we have continued to see this when scheduling future Bill Pay payments. On the payment date the payment simply disappears and does not show in previous transactions either. This forces us to login on the specific day they were scheduled to be automatically sent and send them manually. This has happened dozens of times and as usual PayPal support says this is user error.   Worst support we have ever seen for a financial institution!   ... View more

Status of Credit Card Bill Payments:   1x Sent 12/27/22: Received by Bank. 4x Sent 01/04/23: NOT Received by multiple banks as of 01/17/23 @2PM PST. 2x Sent 01/10/23: Received by Banks. 1x Sent 01/11/23: Received by Bank. 1x Sent 01/12/23: NOT Received by Bank as of 01/17/23 @2PM PST. 2x Sent 01/13/23: NOT Received by either bank as of 01/17/23 @2PM PST.   ... View more

All four of my PayPal Bill Pay payments sent on 1/4/23 to my credit card companies have still not been received by them as of 1/13 4pm PST. The dispute resolution cases that a PayPal representative filed for me are now being closed as denied. This is crazy!   I have a case open with paymentus but I called today and they have no status to report on any of the missing payments.   Wake up PayPal!   ... View more

Jon --   What would be super helpful would be to PM all of us continuing to have missing payment issues with direct contact information for a responsible person at Paypal who will TAKE OWNERSHIP of the missing payment issues and will open a official ticket to get ACH traces done.   This is a VERY serious matter because of possible impacts on our credit histories as well as late and interest fees.   Thank You   ... View more

Same problem here with Bill Pay to US Bank sent on 12/27/22. Not received by US Bank as of today 1/4/23 and I now have a late payment fee. Talking to PayPal support today they had no way to trace the payment and had me conference call with US Bank customer service to trace from the other side and did not even open a case on the PayPal side to investigate what is happening. Also, there appears to be NO WAY to open a case on bill payments online as there is no selection for payment not received (only refunds and duplicate payments).   Additionally I've seen quite a few Bill Pay scheduled payments in December simply disappear on the payment date I set and not post at all forcing me to login on the specific day they were to be automatically sent and send them manually.   Someone should be fired. ... View more