You chose a product and then made some use of it. You may have a problem getting a refund because it was not the fault of the seller that you chose the wrong service program for your company. He can offer you some relief but doesn't have to. His product was not faulty, only that you didn't like it. He may say that you utilized it and now you want to return it after your used it. The owner should respond because avoidance is not very professional at all. Hope all works out well for you.
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