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since ‎Oct-17-2022
Country: United States
Type: Personal
JlauBoston
JlauBoston Contributor
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Re: Close account

by JlauBoston Contributor in Managing Account
‎Oct-19-2022 04:24 PM
2 Kudos
‎Oct-19-2022 04:24 PM
2 Kudos
I tried filling a complaint on the BBB website but after answering some Qs, I was only allowed to leave a review, which I did. I can’t even imagine the combined amount of our precious time we have all has wasted with and because of PayPal. ... View more

Re: Can't close account, can't contact customer se...

by JlauBoston Contributor in Security and Fraud Archives
‎Oct-17-2022 06:13 PM
‎Oct-17-2022 06:13 PM
After an exhausting search on their app, website and Google, I will gladly give everyone their Customer Support No[Removed. Phone #s not permitted]   They did nothing to help me...they wont allow me to close my PayPal acct as long as I have my Venmo acct still active. So thats a work-in-progress...you must close both accts or none. GOOD LUCK! ... View more

Re: Close account

by JlauBoston Contributor in Managing Account
‎Oct-17-2022 06:05 PM
3 Kudos
‎Oct-17-2022 06:05 PM
3 Kudos
I wasnt able to close my PayPal acct either! After multiple attempts via app and website, I reached out to them via their in-house message method, as well as Facebook's messenger, but their automated responses were not helpful at all. I couldnt even find a number or email for their customer service dept via Google. Subsequently, I found their number[Removed. Phone #s not permitted]    So cust svc asked why i wanted to close my account, I replied bc I dont use it any more. Then I was told that in order to close my PayPal, I would have to close my Venmo acct first, bc they are "sister" companies and that one of them is a "shadow" company blah blah. I know PayPal owns Venmo but wtf? I asked why they'd be willing to risk losing a Venmo cust? If I change over to Cash App or Zelle, then I'd end up closing BOTH venmo and paypal.  Why strategically force people to have both, and not allow one or the other?? It was quite frustrating! ... View more
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