Mattiomore was right.....it was really easy to get my funds released. I wasn't even on the phone for 5 minutes. I think the reason they changed what you had written is because you have to go to that page (contact us, click seak to us) to get the web pin. I thought you were joking about yelling HELP but ha ha that is how you get a live operator. I didn't go into any big story, I simply said "I need to have my pending funds released, as the item I shipped has been received." He checked, and said "OK ma'am your funds have been released". I refreshed my page, and there they were. I still think the whole policy is BOGUS............but at least this solves the getting it released side of things! Thanks
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