I see an attempted refund from a merchant for an order I cancelled. This is shown twice in my account and is each time entered with a strike through and the note that the refund was cancelled. I opened a case in the Resolution Center. The money never came to my account, and now PayPal has closed the case “in my favor.” I’m still out the money. Tried to chat with PayPal, but never heard back. Also tried to use the email offered for complaint response, and gmail says it’s an invalid email (this “service” is operated by a third-party supplier of PayPal, I think). How do I get this resolved if I can’t open a new complaint on the failed refund because it is listed as closed?
... View more
