Hi @Linsong,
First of all, I would like to welcome you to the PayPal Community Forum.
I am sorry to hear this is happening. I would not advise sending the payment again. If you do not receive the game you paid for and the transaction was sent via Goods & Services, you are entitled to open up a claim or the full amount. Please do not close the case you already have opened. I would advise reaching out to our customer service team to have the disputed amount on the case updated.
To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. You can also contact us via Facebook or Twitter DM's. For Facebook PM: https://www.facebook.com/PayPal For Twitter DM: @AskPayPal
It is possible the funds were held for the seller. They would need to provide proof of delivery to have the funds released sooner than 21 days. Regardless of the hold, they still need to provide you with your game as soon as they can.
I hope this helps, have a nice day! Rebecca
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