I am going to present the scenario I am in and then my question. A buyer paid the seller. The seller shipped the item via UPS. The item shows it was checked into UPS system and dropped off VIA tracking number. The reciept shows the buyer purchased both tracking, and signature services. The item showed a few tracking updates. The item was never delivered. A lost package trace was started with UPS. UPS never found the package* (this part has not happened yet, still waiting on trace). It is clear that neither the buyer/seller is at fault, but UPS is. In reading through the seller protection page, and citing the requirements below, it seems to me that both the buyer and the seller should be protected in this specific case (if it goes to a dispute). Please advise. Thanks for your help. Initial Requirements Ship to the address on the Transaction Details page. If the item was sold through your site, make sure you’re shipping the item to a confirmed address. The item sold must be a physical, tangible item that can be shipped. This means intangible items such as digital goods and services aren’t covered. If we request documentation or other relevant information, we ask that you respond promptly (typically within ten business days). Your permanent address (listed in your PayPal account) must be in the United States. Additional Requirements For “Item Not Received” cases: The payment must be marked “eligible” or “partially eligible” on the Transaction Details page. You must provide online tracking to be eligible for protection.
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